SME Packages - Digital Luxembourg: scope, 70% aid and official contacts

The SME Packages programme is a government-funded business performance programme. The Ministry of the Economy covers 70% of eligible project costs, provided that those costs total between EUR 3,000 and EUR 25,000 excluding VAT.

The official scope, process and contacts described below come from Guichet.lu and the programme partners.

What the Digital package supports

According to the official Guichet.lu page, the programme supports the implementation of a digital tool intended to improve online communication with customers or business management. The official page currently groups the scope into three areas.

Digital marketing includes creating, developing or improving a website and running social media campaigns. Management systems include an ERP, a cash register or software tailored to the company’s sector. Electronic invoicing includes an ERP system with a specific electronic-invoicing module.

These are programme categories, not an automatic statement that every activity or quotation within them will be accepted. The official contacts must confirm the eligibility of the company and the proposed scope under the current conditions.

Who may be concerned

The official page states that a company must hold a business permit issued by the Ministry of the Economy, meet the SME conditions for staff, annual turnover and annual balance sheet, and have its registered office in Luxembourg.

Meeting those general conditions does not by itself approve a company or a project. House of Entrepreneurship or Chambre des Métiers, as appropriate, provides the official pre-analysis, and the Ministry of the Economy analyses and decides on the application.

How the 70% aid works

As stated on Guichet.lu, the Ministry of the Economy provides financial assistance equal to 70% of eligible costs. Companies are reimbursed after the package is implemented. The project cost must be between EUR 3,000 and EUR 25,000 excluding VAT.

At the top of that range, 70% of EUR 25,000 is EUR 17,500 if the full amount is accepted as eligible. This is an arithmetic illustration of the published rate, not a promise of the amount a company will receive. The official decision and the costs ultimately accepted as eligible determine the aid.

The official route, step by step

The first step is to contact House of Entrepreneurship of the Chamber of Commerce, or the eHandwierk service of Chambre des Métiers for craft businesses. An official adviser carries out the required pre-analysis and helps with the official application route.

The company then defines its package and chooses a service provider. The quotation must fall within the published project-cost range. The Ministry of the Economy analyses and decides on the application. Once the required approval is in place, the provider implements the approved digital solution. An evaluation closes the package, and the company follows the official reimbursement process.

House of Entrepreneurship and Chambre des Métiers are the only official points of contact for the procedure, eligibility conditions, and sending or receiving the checklist for an application through MyGuichet.lu.

Do not treat a quotation, a provider discussion or a submitted application as an approval. Confirm the correct sequence and the point at which work may start with the official contact handling the file.

Official roles and responsibilities

House of Entrepreneurship and Chambre des Métiers handle official information about the procedure, eligibility and the MyGuichet.lu checklist. The Ministry of the Economy analyses and decides on the application and grants the aid under the programme conditions.

A selected service provider defines and quotes the technical implementation with the company and, after the required official decision, delivers the approved scope. The provider does not replace the official advisers or the Ministry.

LetzClick’s technical role

Where LetzClick is considered as a service provider, our role is limited to discussing the business need, defining a proposed technical scope, providing the corresponding quotation and implementing the scope approved through the official process.

LetzClick does not determine eligibility, issue or receive the programme checklist, prepare or submit the MyGuichet.lu application, act as an official programme contact or guarantee that aid will be granted.

For a website project, for example, technical scoping can describe the pages, integrations, content responsibilities, accessibility, analytics, delivery evidence and operational result. Whether that proposed implementation and its costs are eligible remains a matter for the official process.

Official partners, contacts and source

The programme partners that must be clearly named are House of Entrepreneurship, Chambre des Métiers and Ministère de l’Économie.

For the current procedure and conditions, use the official Guichet.lu page. For programme guidance, contact House of Entrepreneurship or Chambre des Métiers according to the company’s situation.

For questions limited to a possible LetzClick technical implementation—not eligibility, the checklist or the administrative procedure—contact LetzClick.

Maroun Altekly

Founder & Principal, LetzClick

Founder-led strategic consulting in AI and digital transformation for Luxembourg SMEs.